You can earn Flame Rewards Dollars at most Oporto restaurants, but there are a few exceptions.  For example, Flame Rewards is unavailable in South Australia, and you can’t earn Flame Rewards Dollars at our restaurants in airport stores, football stadium stores or at Oporto stores outside of Australia.  Sorry about that. 

It’s only the hottest, tastiest loyalty program you’ve ever had the good fortune to join, that’s what. The more you visit us, the more you’ll enjoy instant rewards and special offers. Members earn Flame Rewards Dollars on every qualifying transaction to spend at participating Oporto restaurants and Oporto Online. One Flame Rewards dollar is equal to the value of one regular dollar (simple system, eh), and members can redeem anything from 5-cents upwards to help pay for an in-store or online purchase.   

And it’s free to join!  Chop, chop! 

It’s easy, and it’s free. Just download the Oporto Flame Rewards app from the App Store or Google Play Store. Once you enter your name, email address and mobile numbers, you’ll be sent a one-time passcode (“OTP”) via SMS to complete your registration. Then you’re free to start earning and redeeming sweet, sweet Flame Reward dollars! 

The reason why we need you to have both email and mobile is to protect your identity and prevent fraud, which is why every Flame Rewards account needs to have a unique email and phone number assigned to it. 

No worries. This happens when the mobile number or email address you’re entering has already been registered with another account. If that’s the case, you can use your existing account or just provide us with a new mobile number and/or email address. 

We love offering our loyal customers discounts, but unfortunately, we don’t offer double dipping.  So, for example, if you use a Senior’s Discount on a purchase, you won't be able to use Flame Rewards dollars or vouchers on that same purchase. 

As a Flame Rewards member you can still use discount vouchers and special offers, but you just can’t use Flame Rewards Dollars at the same time or earn Flame Rewards Dollars from the purchase. 

Simple. To start redeeming, members must:  

1. Successfully register their account. 

2. Accumulate a minimum of $0.05 in rewards (minimum redemption amount is $0.05) 

3. Then order instore or online.  If you’re instore, just scan your app QR code or give your mobile number to the Team member at the counter and let them know you’d like to redeem some Flame Rewards dollars. If you’re ordering online, you can redeem Flame Rewards dollars by ordering via our app or online menu once you've logged into your Flame Rewards account.

When you first join the Flame Rewards program you start on the Orange Tier. That means you’ve achieved ‘Orange status’. Then, the more you visit, you can progress to our Silver, Gold, and Platinum tiers. The further up you move the more rewards you get!

You’ll find all your Flame Rewards vouchers in the ‘Rewards’ section of your app or in your Flame Rewards account when logged into the website. Redeem your chosen voucher and apply the discount to your cart.

To redeem vouchers in-store, just scan your app QR code or provide your mobile number to one of our team members.

Flame Rewards has four tiers. In each tier, you'll earn more Flame Rewards dollars and have increasingly valuable offers. No one misses out, but the biggest perks do go to our most regular customers!

You'll be automatically upgraded to the next tier when you hit qualifying criteria. Currently the criteria are:

• Silver: 7-12 visits in the past 365 days

• Gold: 13-24 visits in the past 365 days

• Platinum: 25+ visits in the past 365 days

Tiering is assessed daily based on the transactions you make in the prior 12 month/ 365 day period.